Privacy policy

Last Updated: February 3, 2026

BROKEN SYMBOLS operates this shop and website, including all associated information, content, features, tools, products, and services, to provide you with a personalized shopping experience (the "Services"). BROKEN SYMBOLS is powered by Shopify, which enables us to provide these Services to you. This Privacy Policy describes how we collect, use, or disclose personal data when you visit the website, use the Services, make a purchase or other transaction using the Services, or otherwise communicate with us. In the event of a conflict between our General Terms and Conditions and this Privacy Policy, this Privacy Policy shall take precedence regarding the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

What Personal Data Do We Collect or Process?

When we use the term "personal data," we refer to information that identifies you or another individual or can be directly associated with you. Personal data does not include information that has been collected anonymously or anonymized such that identification or association with you is no longer possible. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such data:

  • Contact Details: Including name, postal address, billing address, shipping address, telephone number, and email address.

  • Financial Data: Including credit, debit card, and financial account numbers, payment card information, transaction details, payment method, payment confirmation, and other payment details.

  • Account Information: Including username, password, security questions, configurations, and settings.

  • Transaction Information: Including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Communication with Us: Including information you provide when communicating with us, such as when sending an inquiry to customer support.

  • Device Information: Including information about the device, browser, or network connection, IP address, and other unique identifiers.

  • Usage Information: Including information about your interaction with the Services, such as how and when you interact with or browse the Services.

Sources of Personal Data

We may collect personal data from the following sources:

  • Directly from You: We collect data when you create an account, access or use the Services, communicate with us, or otherwise provide your personal data to us.

  • Automatically via the Services: We collect data from your device or when you use our products or services or visit our website, including through the use of cookies and similar technologies.

  • From Our Service Providers: We collect data when we engage service providers to enable certain technologies and when they collect or process your personal data on our behalf.

  • From Our Partners and Other Third-Party Providers.

How Do We Use Your Personal Data?

Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:

  • Provision, Personalization, and Improvement of Services: To fulfill our contract with you, process payments, fulfill orders, store your configurations, send account-related notifications, manage your account, organize shipping, facilitate returns/exchanges, and provide personalized recommendations.

  • Marketing and Advertising: To send marketing communications via email, SMS, or post, and to display online advertising based on your previous activities.

  • Security and Fraud Prevention: To authenticate your account, ensure a secure payment experience, and detect or investigate fraudulent or illegal activities.

  • Communication with You: To provide customer support and maintain our business relationship.

  • Legal Reasons: To comply with applicable law, respond to legal processes, or enforce our terms and policies.

How Do We Share Personal Data?

We may share your personal data with third parties for legitimate purposes, including:

  • With Shopify and Other Providers: Vendors who perform services on our behalf (e.g., IT management, payment processing, data analysis, fulfillment, and shipping).

  • Business and Marketing Partners: To provide marketing services and display advertisements. We use Shopify to support personalized advertising based on your online activities across different merchants.

  • With Your Consent: When you request us to share information with third parties (e.g., to deliver products) or use social media widgets/login integrations.

  • Affiliates: Within our corporate group.

  • Business Transactions: In connection with a merger or bankruptcy, or to comply with legal obligations and protect our rights.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal data about your access to and use of the Services to provide and improve them. Data you submit is shared with Shopify and third parties who may be located in countries other than your country of residence. We also use advanced Shopify features that incorporate data from your interactions with our shop, other merchants, and Shopify. In these instances, Shopify is responsible for processing your personal data. For more information, please see the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for the privacy or security of such websites and recommend reviewing their respective policies.

Children's Data

The Services are not intended for use by children. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with data, please contact us for deletion.

Security and Retention

No security measure is perfect. We recommend not using insecure channels for sensitive information. We retain your data as long as necessary to manage your account, provide Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on your residence, you may have the following rights:

  • Right to Access/Information: To see the personal data we store about you.

  • Right to Erasure: To request the deletion of your data.

  • Right to Rectification: To correct inaccurate data.

  • Right to Data Portability: To receive a copy of your data or have it transferred to a third party.

  • Marketing Preferences: You can opt out of promotional emails at any time using the "unsubscribe" link.

For Residents of the UK or EEA:

  • Right to Object and Restriction of Processing: To stop or limit certain processing activities.

  • Withdrawal of Consent: To withdraw consent previously given.

To exercise these rights, please contact us using the details below. There are no disadvantages to exercising these rights.

Complaints

If you have a complaint, please contact us. You also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal data outside of your country of residence. For transfers outside the EEA or UK, we rely on recognized mechanisms such as Standard Contractual Clauses (SCCs).

Changes to this Privacy Policy

We may update this policy periodically. We will post the revised version on this website and adjust the "Last Updated" date.

Contact

If you have questions or wish to exercise your rights, please contact us: Email: info@brokensymbols.eu Address: Ostring 10i, Bergheim, 50129, DE